According to the “Reinventing Enterprise Operations with Gen AI” report, the number of companies that have fully modernized their AI-driven processes has nearly doubled, from 9% in 2023 to 16% in 2024. Compared to their peers, these organizations achieve 2.5x more. Expect increased revenue, 2.4x improvement in productivity, and 3.3x increase in success in scaling generative AI use cases. (Photo: Business Wire)
Investing in generative AI and automation capabilities delivers more than expected benefits
NEW YORK, Oct. 10, 2024–(BUSINESS WIRE)–Three in four (74%) organizations are spending more on generated AI and automation than expected, according to new Accenture (NYSE:ACN) research. It turned out that it exceeded my expectations. 63% plan to step up efforts and further strengthen these capabilities by 2026.
According to the “Reinventing Enterprise Operations with Gen AI” report, the number of companies that have fully modernized their AI-driven processes has nearly doubled, from 9% in 2023 to 16% in 2024. Compared to their peers, these organizations achieve 2.5x more. Expect increased revenue, 2.4x improvement in productivity, and 3.3x increase in success in scaling generative AI use cases.
The findings also recognized that these “ready to reinvent” companies are moving faster and expanding the impact of generative AI across their businesses. These organizations are enabled by a digital core and generative AI in IT (75%), marketing (64%), customer service (59%), finance (58%), R&D (34%) and other core functions. We have already developed use cases for this. .
While the survey shows that some companies have reached the highest levels of operational maturity, nearly two-thirds (64%) are still struggling to change the way they operate. For example, building a robust data infrastructure has been slow. 61% report that their data assets are not yet ready for generative AI, and 70% find it difficult to scale projects that use their own data.
Deep dependence on others is often overlooked. 82% of companies in the early stages of operational maturity are applying talent reinvention strategies, developing plans to meet employee needs, and developing new talent to prepare employees for AI-driven generative workflows. Not acquired or trained. In fact, many executives (78%) say AI and generative AI are advancing too fast for their organization’s training efforts to keep up.
Arundhati Chakraborty, Chief Executive Officer, Operations Group, Accenture I’m not ready.” “Generative AI is more than just a technology; it is a driver of a mindset change that impacts the entire enterprise. You need a map. Additionally, intelligent operations require an end-to-end perspective that leverages people, advanced practices, and effective collaboration between business and technology teams.”
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This report highlights four key actions business leaders can take to increase operational maturity.
Implement centralized data governance and a domain-centric approach to data modernization. Connect processes and tools across departments and give people a clear understanding of how data is created, processed, and used. Data needs to be structured in a standardized way so that it can be accessed by AI tools across the business.
Adopt a people-first reinvention strategy. Reinvent work and rethink entire processes and workflows to gain clarity on where generative AI can have the greatest impact in serving customers, supporting people, and achieving business outcomes.
Enable business and technology teams to collaborate on reinvention. Collaboration drives innovation because both teams jointly own the assets, platforms, and product development methods, leveraging the full power of generative AI across the enterprise.
Adopt advanced processes to drive business results. Applying cloud-based process mining to align internal and external benchmarks makes it easier to visualize process gaps and gain clear insights into operational inefficiencies and opportunities for improvement.
Check out the report on Foresight, Accenture’s thought leadership app, and get a personalized feed of the latest insights, data, case studies, and more at http://www.accenture.com/foresight.
About research
Accenture surveyed 2,000 executives across 12 countries and 15 industries for its report, Reinventing Enterprise Operations with Gen AI. The latest study assessed the progression of business operations maturity across four criteria: reinvention-enabled, insight-driven, automated, and foundational. Each standard is underpinned by more advanced ways of working with data, automation, common AI, and generative AI. The study then combined survey responses with externally verified data across multiple dimensions of value, including finance, experience, sustainability, talent, inclusion and diversity, and innovation and agility.
Comparisons of revenue growth were made utilizing financial performance data of the companies studied (for companies with available data and after appropriate data quality assurance). Accenture looked at the overall revenue for each Intelligent Operations group in a given fiscal year and calculated the group’s revenue growth rate based on this metric.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize operations, accelerate revenue growth, enhance services and deliver tangible value at speed and scale. We support the creation of We are a people and innovation company with 774,000 employees serving customers in more than 120 countries. Technology is at the core of today’s change, and our strong ecosystem relationships make us one of the world’s leaders in helping drive that change. We combine our strength in technology and leadership in cloud, data, and AI with unparalleled industry experience, functional expertise, and global distribution capabilities. Our wide range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry This enables support for construction. relationship. Our success is measured by the 360-degree value we create for our clients, each other, shareholders, partners and communities. Visit www.accenture.com.
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