Career Karma, best known for helping people transition into technology careers, has launched OutRival, a new AI platform designed to transform customer experiences across industries.
OutRival enables customer experience teams to build AI-driven conversational agents without a single line of code.
Building on the success of Career Karma
The Career Karma initiative began in 2018 and focused on workforce development and educational tools. After announcing Series B funding in 2022, CEO Reuben Harris and his team saw an even bigger opportunity in AI technology.
“When Career Karma announced its Series B in 2022, we said we would expand into higher education and enterprise,” Harris told POCIT.
“What we quickly discovered was that universities were facing a different problem, and that they were not only able to accept qualified admissions, but that the conversational AI technology we had created for admissions teams was even better. That means you’ll get more benefits.”
Born from this realization, OutRival is designed to help customer-centric teams in industries like HR, education, and real estate deliver personalized, scalable experiences through AI.
Make AI accessible to non-technical teams
OutRival makes AI accessible to everyone, not just engineers. Our no-code platform enables customer experience teams to create conversational agents without any technical expertise.
“Our goal is to make AI more accessible to businesses so they can personalize customer experiences at scale, improve productivity, and drive revenue,” Harris said. “With OutRival, businesses can improve productivity, reduce costs, and increase revenue by empowering their teams to create solutions in natural language.”
The platform is model-agnostic and seamlessly integrates with existing systems, allowing businesses to take advantage of the latest AI advances without overhauling their technology infrastructure.
Using a human-centered approach, OutRival’s conversational AI agents are designed to reflect your brand’s voice and values, enhancing the work of human customer experience teams.
Shaping the future of customer experience
OutRival AI already works with more than 300 chief human resources officers (CHROs) through partnerships such as PeopleTech Partners, helping HR vendors use AI for employee onboarding, benefits navigation, job search coaching, and more. We are making it possible to develop agents.
Investors in OutRival AI include Silicon Valley venture capital firms such as Y Combinator, Top Tier Capital Partners, Initialized Capital, Kapor Capital, Emerson Collective, GV, and Jack Altman.
“‘OutRival’ would have been impossible to create without AI technology and would only have happened now,” Harris said.
“What immediately comes to mind for me is Netflix and streaming. As founders, we’ve been talking about AI since day one at YC Demo Day (W19). As the world focuses on AI and automation, It’s our time to shine.”
Featured image: Timur Meyster (left), co-founder and chief product officer of OutRival, and Ruben Harris (right), co-founder and CEO of OutRival. Credit: OutRival
