AI, integrated platforms, and employee-centric solutions are reshaping the way companies manage their workforce, and HR operations are undergoing a technological revolution.
As organizations grapple with hybrid work models, skills gaps, and evolving employee expectations, HR leaders are turning to innovative technologies to increase efficiency, improve decision-making, and enhance the employee experience. Masu.
To find out which technology trends are driving HR today, we spoke to some of the most thoughtful and insightful HR leaders. Here’s what they had to say:
AI rules
Not surprisingly, AI, particularly generative AI, has emerged as a key driver of HR transformation over the past year. Andrew Considine, CTO of workforce management and global payments platform Helios, points to generative AI and the almost breakneck speed of development and change in this space as a key technology trend. He predicts that by 2025, “GenAI will rapidly move from an edge case to an enabler,” with HR technology innovators building AI into their platforms to streamline processes such as onboarding. , personalizing the employee journey.
Heather Schlick, executive vice president of human resources at AllCampus, a workplace platform serving the education sector, highlights the impact of AI on recruiting. Since the beginning, her company has used ChatGPT to support its recruiting efforts, including writing job descriptions and interview questions. The company is currently researching tools to automate the resume screening process, he said.
Meanwhile, Jeff Hayward, CTO of HR solutions company TriNet, cautions that generative AI is not a one-size-fits-all solution. According to his company’s research, the most valuable application of this technology is where AI is paired with one of your team members “taking into account the complexity of the task and the user’s experience.” He advises businesses to carefully consider use cases and user experience when implementing AI.
Gretchen Alarcon, senior vice president and general manager of employee workflow at workflow platform ServiceNow, says she is excited about the rise of AI-powered chat-based concierge services that help employees plan productive office visits, and the rise of AI-powered chat-based concierge services that help employees plan productive office visits. points out new possibilities. Go beyond traditional conversational abilities with human-like reasoning and understanding to solve tasks independently. ”
Unified platform and streamlined technology stack
As HR functions become more complex, there is a growing demand for integrated, all-in-one platforms. According to a report by Jenny Podewils, co-CEO of talent support platform Leapsome, 85% of HR leaders say they are under pressure to integrate their technology stack to reduce costs and increase efficiency. This trend toward consolidation is driven by the need to more effectively manage a diverse and often distributed workforce.
David Satterwhite, CEO of Chronus, an employee support platform, says that to help address employee disengagement and help employees feel more connected to their work and co-workers, “empowering employees with their personal purpose and motivations. It emphasizes the importance of products that provide “matching and connection based on customer needs.”
“If leaders have data about the skills their employees have, the skills they need, and the skills they need to move their business forward, they can decide whether to build, buy or rent for the future. You can make better decisions.”
Gretchen Alarcon, senior vice president and general manager of employee workflow for workflow platform ServiceNow.
Meanwhile, Job van der Voort, CEO of payroll platform Remote, said it would combine a global payroll system, employer registration service and contractor management tools to integrate various HR functions. underscoring the rise of an integrated global employment platform. “This integration is critical as more companies adopt flexible work models and tap into global talent pools,” he said.
Data-driven decision making
HR leaders are increasingly leveraging data and analytics to inform talent strategy and improve workforce planning. Alarcon reports that 60% of HR leaders use data to identify new talent needs and gaps, 57% use data to improve productivity and performance, and 56% use data to improve productivity and performance. Using data to align talent with business priorities, 44% say they use data to: Strengthen your skills and mobility.
A focus on data enables more agile and responsive HR operations. “When leaders have data about the skills their employees have, the skills they need, and the skills they need to move their business forward, they can decide whether they need to build or buy for the future. , they can make better decisions about what they need to borrow,” Alarcón said. .
Employee-centric solutions
The shift to more flexible, distributed work models is accelerating the development of employee-centric HR technologies. Vivek Ranjan, CHRO at Zensar Technologies, a technology consulting and services company, is looking for tools to support “effective collaboration, communication, and productivity in a hybrid work environment” while keeping employees engaged and satisfied. It emphasizes the need.
“Employees want support throughout their careers, a single source of truth to ask questions and complete tasks,” says Alarcón. She emphasized the importance of mobile-accessible solutions for consumers to ensure fair access for all employees, including the fact that 80% of the world’s workforce is deskless. I am.
Satterwhite cited the importance of employee resource group (ERG) management software, which helps companies “deliver a standardized experience across the company while tracking the group’s impact on belonging, engagement, productivity, and more.” He points out that sexuality is on the rise.
“This (technology) integration (of HR functions) is critical as more companies adopt flexible work models and tap into global talent pools.”
Job van der Voort, CEO of payroll platform Remote.
overcome challenges
While these technological advances offer immense potential, HR leaders still must address other challenges.
Diane Fromert, chief product officer at HR Acuity, an employee relations and research management platform, warns about the potential for bias in AI systems. For example, particularly neurodiverse individuals and people from underrepresented groups whose speech patterns and language may be inaccurately labeled. Flagged.
Akhil Seth, head of Open Talent Center of Excellence at UST Global, a provider of digital transformation solutions, said that many current AI solutions in HR are still “point solutions” rather than end-to-end automated workflows. ”. He predicts that a truly integrated AI-driven HR solution “may take a decade as AI guardrails and generative AI security solutions mature.”
Compliance and security issues
As HR technology evolves, compliance and security will continue to be critical concerns. Van der Voort said the development of “more sophisticated compliance technologies” with “sophisticated compliance engines that can adapt in real time to regulatory changes” has become essential for companies operating across borders. I am emphasizing that
Frommelt adds that there are two ends to AI adoption in HR. “Enthusiastic early adopters who are eager to deploy AI in different ways, and those who are more conservative and face internal security and privacy concerns.” Their IT counterparts. ”
Future prospects
Going forward, we expect HR technology to continue to focus on simplifying complexity, ensuring compliance, and putting people first. Podevils predicts that performance management and talent development tools will continue to be a focus, saying, “36% of HR leaders are looking for tools that can automate reviews and performance management.”
Seth envisions a future where “the entire workflow is intelligently automated, with only humans handling escalations and exception handling.” Still, he cautions, “there are many concerns about the security of such implementations, so this is far from the issue.”
As the HR technology revolution continues to accelerate, there is no doubt that the focus will continue to be on leveraging all these innovative tools to create a more efficient, engaging and effective workplace. Embracing AI, integrated platforms, data-driven insights, and employee-centric solutions will ensure that HR departments can better position their organizations for success in an increasingly complex business landscape. Probably.
